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2015 staff robin wood

 

Robin Wood

Service Advisor

 

You truely went above and beyond

My name is Sarah. I brought my territory in last Monday for a service. It ended up needing a new battery and fuel pump.

I just wanted to touch base and say how wonderful you were! You kept me updated and informed, and explained everything so patiently to me (who has no idea about cars). You organised a loan car very quickly when it became evident I wasn’t going to be driving home in my car.

You truely went above and beyond, and I just wanted to let you know how much I appreciated it. I hope they realise how much of an asset you are to the company.

Look forward to seeing you at our next service. Thanks again for everything.

Sarah
Ballarat



Wish all companies had staff like those in the Service Department and Reception at Eclipse

I have a Ford dealership closer to my home than Eclipse Ford, but the customer service I receive from the Service Department & the ladies on reception is great. They don't try and upsell things I don't need & they are lovely to deal with. It's these people that are what keep me coming back. I even get a nice hot chocolate each time I go! I am a Training Manager from a large multinational company & wish all companies had staff like those in the Service Department and Reception at Eclipse.

Katherine
Bacchus Marsh



Excellent service and excellent communication

Excellent service and excellent communication explaining what they have done and items i need to keep an eye on down the track. Well done to the Eclipse Ford team

Mick
Beaufort



Great service and they kept me informed

Great service and they kept me informed thorough out the service

Jamie
Maryborough



Always happy with my experience

The process was very quick, staff were polite and helpful. Always happy with my experience!

Julie
Mount Plesant



The new facility is Excellent

Showed us great courtesy and kept us up to date with the progress of our purchase. The new facility is excellent and the complimentary espresso coffee is great.

Robert
Cardigan Village



Really made my day perfect

The vehicle was in for its peace of mind 1st service so some questions are not really applicable. Major talking point with my friends was the dealer's employment of a professional barista...really made my day perfect, not to mention the coffee.

Lynette
Lara



Thanks from a very satisfied customer.

Thanks from a very satisfied customer. It is rare to experience such friendly accommodating service. :-)

Keep up the good work everyone!!!

Simon



Couldn't be Happier

My overall experience in my dealings with Eclipse Ford were outstanding.

Jonathan
Ballarat East



We are very happy

Thankyou for your great service! The service from Eclipse Ford Ballarat is fantastic..we are very happy.

Laura and James



Honest and up front approach

The dealer worked through a complex issue with my vehicle and resolved the problem. The dealer was honest and advised of the extended time frame that it would take to resolve. At all time the dealer kept me informed and I had complete confidence in the dealer because of his honest and up front approach.

James
Cardigan



I feel like part of their family when I walk in the door

The price of the service was not what the estimate was, it was better and about $80 cheaper...bonus!!. The staff are great and the dealership is well managed. I feel like part of their family when I walk in the door. They bend over backwards to help and listen to me.... which is very important to me.

Melissa
Bakery Hill



This shows honesty and integrity

The service team at Eclipse Ford are always helpful and go out of their way to please. They always answer questions honestly and are true to their word. They maintain contact during the service process and advise of any problems they encounter, and seek approval before any work is carried out, regardless of how minor the detected fault. This shows honesty and integrity.

Darin
Wallace